Applicants who are offered employment must pass a background check as a condition of employment.
- Facilities Supervisor
- Development & Database Manager
- Museum Teacher/Program Coordinator
- Museum Visitor Services Manager - Front Desk & Reservations
- Visitor Services - Front Desk/Reservations Assistant Supervisor
No phone calls please.
This dynamic, creative team leader has lead responsibility for the overall upkeep and care of the LEED certified 28,000 square-foot museum, to include museum shop, half-acre outdoor exhibition/landscaped areas and parking lot/dumpster area. This key position will maintain exceptional standards of building maintenance, safety, cleanliness and functionality. Duties include the management of daily and routine maintenance and repairs of the building and related support systems, including HVAC, electrical, interior and exterior lighting, fire and security systems, elevator, plumbing, landscaping, custodial services and other related oversight of trades required to fulfill these and other additional maintenance requirements.
The Facilities Supervisor reports to the Director of Exhibits & Facilities and coordinates closely with the Senior Operations Manager, as well as works with other key department staff, including Education, Visitor Services, Café, Development, and Exhibits/Facilities to assist in the implementation of programs, events and projects or initiatives. This key position must be a hands-on Supervisor who can manage projects and staff while also performing some construction and maintenance work. This position is responsible for the cleanliness, safety and orderliness of the museum Shop, MSDS sheets, and acts as museum Safety Committee Lead including chairing quarterly meetings with assigned department leads. This position must interface with numerous community partners such as the City of Olympia, vendors and contractors.
This position: Works closely with Director of Exhibits & Facilities to set, monitor and achieve strategic and budget goals and create positive workplace culture. Directly partakes in the supervision of Exhibit & Facilities Technicians with the Director of Exhibits & Facilities and has direct supervision of the Facility Maintenance Assistant for facility maintenance and related projects. May at times have oversight of Volunteers for special cleaning projects or other facility related tasks. Monitors the work schedules of Exhibit and Facility Technicians and Maintenance Assistant and evaluates and problem solves/adjusts as needed daily/weekly staff schedules. Work with Director of Exhibits & Facilities to consult with and conduct staff discipline, coaching, payroll and related documentation as needed. Participate in hiring process for Exhibit & Facility Maintenance positions. Researches Custodial best practices including using other children’s museums as resources and strive for constant improvement. Participate in weekly department meetings; attend quarterly “All Staff” meetings and Ops meetings and other special events related meetings as needed. Supports other departments as needed, other duties as assigned.
Required Knowledge, Skills and Abilities:
- Bachelor’s Degree preferred, relevant work experience may substitute.
- 3 or more years’ experience as a Facilities Supervisor overseeing building and staff maintenance in hospitality or similar environment.
- Experience supervising 2 or more staff.
- Must possess high attention to detail identifying building conditions relating to cleanliness, safety and appearance and provide successful implementation to remedy.
- Experience with budget planning and oversight.
- Able to work independently with limited direction in a fast-paced environment with a great deal of flexibility.
- Must be able to stand and remain active for an eight hour shift.
- Must be able to work in an outdoor weather environment; Must be able to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects
- Must be able to work a core schedule of Mon-Fri &Tues-Sat. and evenings, weekends, holidays, and special events as needed around seasonal museum programming.
- Must be reliable, flexible & detail oriented.
- Must have vehicle and valid driver’s license.
- Excellent project coordination skills; multi-tasking and prioritizing.
- Excellent customer service skills required.
- Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds.
- Excellent written and verbal communication skills.
- Excellent initiative and problem solving skills.
- Excellent office skills including: word processing; e-mail; record keeping and multi-line phone system. Proficiency with Microsoft Office software, including Microsoft Outlook, Word, Excel.
- Ability to work in a team setting with a high degree of daily communication required. Must care about and value the viewpoints of the other team members and organizational mission.
Development & Database Manager
- Maintain accurate donor records and analyze data for campaigns, events and marketing efforts
- Manage all aspects of gift recording, including gift entry, gift processing, invoicing and gift acknowledgement
- Supervise part-time and volunteer support.
- Serve as the internal Altru Database expert and maintain data accuracy and integrity among all departments; troubleshoots data questions and issues
- Supervises the training of all Altru users to ensure that best practices are followed and data integrity is maintained; maintains updated procedures
- Runs regular reports and queries for database clean-up efforts and streamline data processes to improve data flow
- Serves as the primary liason between the Museum and the software provider Blackbaud and trains and supports staff and volunteers in the use of the Altru database
- Builds new program offerings in the database to enable on-line sales.
- Creates mailing lists based on parameters for direct mail projects, membership renewals and various mailing campaigns
- Oversees the exporting of email sign-ups from the website to Altru
- Responsible for coordinating with Finance to track and prepare invoices for donor sponsorships, gifts, pledges and payment plans
- Coordinates regular credit card processing of donor payments
- In partnership with the business manager provides all reports/queries required for financial reconciliation between departments
- Bachelor’s degree preferred plus min of 3+ years of relevant experience
- 2+ years of experience using Raiser's Edge or similar donor software for development, marketing and financial tracking, reporting and analysis
- Familiarity with bookkeeping or financial management a plus
- Non-profit experience desired
- Highly organized, motivated and detail-oriented; must enjoy daily administrative work
- Ability to interface directly and frequently with other departments, donors & volunteers
- Experience with queries including writing queries and using saved reports
- Takes initiative, works independently and with a team
- Ability to prioritize, meet deadlines and manage multiple tasks simultaneously
- Ability to respond to unanticipated situations and shift priorities while remaining poised and calm under pressure.
- High ethics, integrity and sound professional judgment
- Ability to maintain confidentiality with tact and discretion
- Strong analytical and problem-solving skills
- Proficient PC skills, including MS Outlook, Excel, Word and PowerPoint, and advanced functionality with mail merge and pivot tables
- Sense of humor a must
- List specific databases used/worked in? How many years? Number of Records managed?
For example: Raiser’s Edge, 2 years, 10,000 records
- What were your specific database duties?
- Describe your experience creating queries and analyzing data.
Museum Teacher/Program Coordinator
Join our team of talented museum educators and program coordinators. Depending on qualifications will include teaching or coordinating elementary field trip art & science workshops, garden programs, art studio/MakeSpace programs, school break camps and partner programs with social service agencies to offer parent education and support.
PT and FT opportunities. 2+ years elementary teaching experience in informal or formal setting. BS in Education or relevant experience/education may substitute. Salary DOQ.
Museum Visitor Services Manager – Front Desk & Reservations
Seeking a talented team leader to join the Visitor Services Operations Team at our award winning children’s museum. The Front Desk and Reservations Manager is responsible for providing staff leadership and exceptional customer service to museum patrons via our admissions, membership and reservations desks. As a key member of the management team, also acts as Manager on Duty overseeing and supporting overall building operations on assigned days. Responsible maintaining and implementing efficient and effective staff training and accountability systems and standard operating procedures for primary departments.
Responsibilities include working with Database/IT teams to manage Altru database including building new programs for registration, managing screen, membership & discount types. Supports sales goals in partnership with Marketing Department, including website updates and use of other collateral. Responsible for security at the museum front and back entrances. Manages labor and assigned expense budgets and department records and reporting. Acts as Staff Scheduling Lead and Interdepartmental Meeting Lead.
BA preferred, relevant work experience may substitute. Minimum of 2 years leading a team of 3 or more staff providing excellent customer service and sales ideally in an arts, recreation, education or hospitality setting. Requires excellent office skills including word processing, email, record keeping. Excellent written and verbal communication skills and ability to work in a team setting with a high degree of daily communication. Able to work in a fast-paced environment with a great deal of flexibility. Core schedule Tues-Sat or Sun-Thurs and evenings, weekends, holidays and special events as needed for museum programming.
Full Time position + benefits. Salary DOQ. Submit cover letter, resume and 3 references to firstname.lastname@example.org. EOE. No phone calls please.
Visitor Services – Front Desk/Reservations Assist. Supervisor
Rare opportunity to join the Visitor Services Leadership Team at our award winning children’s museum!
We are seeking highly flexible, experienced candidates with front line leadership experience ideally in a museum or high end hospitality setting. Must have proven success in providing exceptional customer service to a diverse audience. This position also supports our busy party and program reservation operations. Will support other museum departments including Gallery Services, Play Day Café, and Education Programs/Events.
Outgoing and customer focused personality key, with a strong ability to effectively direct & train staff and meet sales goals. Ability to work in a fast paced environment and independently problem solve challenging customer interactions. Excellent office and database skills including: word processing, electronic mail, record keeping and operating a multi-line phone system. Proficiency with Microsoft Office software, including Outlook, Word, Excel and PowerPoint. Experience with databases, Blackbaud Altru or similar a plus. Cash handling experience required.
Three or more years of direct supervision of a minimum of two staff is required. Bachelor’s degree preferred. This position reports to the Visitor Services - Front Desk Manager.
Core schedule Tuesday-Saturday with required flexibility. Schedule will vary to include support for scheduled museum programs/events and high visitation days including holidays, evenings and weekends. Salary DOQ
EOE. To apply, submit cover letter, resume and 3 professional references. No phone calls please.
All Front Desk, Visitor Service and Cafe staff will be cross trained to work in multiple departments. Priority consideration given to candidates with experience relevant to multiple departments.