Employment

This is your chance to bring your quick service restaurant management experience to our growing Play Day Café and be part of an organization that cares about children, families, and community. As the Play Day Café Supervisor, you will be responsible for leadership and growth of your team in providing efficient, safe and customer service focused café operations. Our café offers salads, sandwiches, grilled paninis and quesadillas, soup, coffee, and other grab and go options to museum patrons, programs, and events. The core schedule for this position is Tuesday through Saturday and will have consistent daytime working hours, some flexibility of hours may be available. Café service hours typically end daily around 4pm, with occasional evening events.

This position will be filled at the assistant or specialist level depending on skills and experience.

Do you love the satisfaction of completing tasks every day? Do you like to write and keep detailed records? Hands On is seeking a dedicated, organized, and detail-oriented assistant who believes in the value of inspiring young children to love to learn. This position is a key link with Museum donors and works to ensure the accuracy and accountability of the HOCM constituent and donor database. The assistant will receipt and acknowledge individual, corporate, and foundation gifts to the Museum, perform daily gift entry and maintenance tasks, and is responsible for maintaining data integrity in processing and information retrieval. This position is also tasked with performing account maintenance on member accounts, including updates to donor credit cards and contact information, and on implementing corresponding communications.

This key member of the Museum’s management team will oversee all facility maintenance, ensure safety standards and training, provide staff supervision for a team of 3-5, provide coordination for renovation and construction projects, and work closely with the Senior Operations Manager to manage janitorial and housekeeping staff.

The Front Desk Lead will provide exceptional customer service and safety for visitors and will supervise and support Reception staff and volunteers in the absence of or in support of the Front Desk Manager/Supervisor. Ensures museum policies and procedures are practiced including admissions, membership or other sales, safety procedures, cash handling and lobby maintenance. Tests and contributes input to department procedures and assists in training new department staff. Works with Visitor Services and Café Managers/Supervisors to troubleshoot daily museum staffing or customer service issues. Reservations support duties include taking all reservations in the absence of the Reservations Coordinator according to reservations procedures, and completing reservations support tasks assigned by Reservation Coordinator, Front Desk Supervisor or Manager. In addition, when acting as onsite Reservationist will act as rear/group entrance Receptionist. Other tasks that may be assigned as time allows may include department support work (ex: brochures/pass prep, outgoing donations, filing) or support for Visitor Services, Gift Shop, or other museum departments.

This important position oversees daily Gallery Services (GS) operations in support of the Sr. Management team. Orients, trains, schedules, and supervises GS L1, L2, Specialist and assistant level staff members. Provides active on floor supervision to ensure adherence to museum policies and procedures and manages staff time efficiently ensuring galleries (inside and out) & facility areas are open and closed according to procedures and areas needing attention receive it promptly. Assists in hiring, appraising and coaching staff effectively and in taking corrective action in a timely manner according to museum policy. Assists Sr. Manager VS, Visitor & Gallery Services in drafting and maintaining effective department systems and procedures. Acts as Supervisor on Duty as assigned overseeing overall operation of museum facility – supporting GS Leads in solving customer service, staffing or other issues and in ensuring adherence to policies and procedures in the absence of department managers. Ensure Museum security, customer service, cleanliness/maintenance or other procedures are practiced consistently. Works effectively with other Visitor Service (front desk/reservations, café) and museum Education department teams including excellent communication.

This is your chance to do the work you love for an organization that cares about children, families, and community. The Museum is looking for an enthusiastic and experienced accounting professional with demonstrated success who enjoys a fast-paced position with lots of variety and the chance to work with other like-minded staff. As a key member of the management team, the Senior Finance Manager is a hands-on leader who directly oversees and has mastery of the details of all daily and periodic accounting, accounts receivable, accounts payable, purchasing and inventory. This position collaborates with the Director of Business, HR & IT on human resources, payroll, benefits and retirement plan administration; prepares a variety of statistical and other financial reports and performs related duties as needed or assigned.