Applicants who are offered employment must pass a background check as a condition of employment.
Submit a cover letter, resume, and 3 professional references to email@example.com, or mail to: Hands On Children's Museum, 414 Jefferson St NE, Olympia, WA 98501.
No phone calls please.
Sr. Visitor Experience Manager
Seeking an experienced & talented department leader to join the growing Senior Management Team at our award winning children’s museum. Our Team opens the doors each day prepared to welcome and impress our patrons with a seamless guest experience. The Sr. Visitor Experience Manager is responsible for ensuring the Front of House admission, membership and reservations team members are trained and well prepared to provide that experience. This key leadership role in our organization requires a talented systems thinker who is an excellent communicator and familiar with CRM databases. Oversees FD Operations Manager, Membership Coordinator, Reservations Coordinator and 8+ Reception staff.
This department leader has a key priority of achieving earned revenue goals, providing the highest level of customer service through implemention of effective staff training and accountability systems and standard operating procedures. Works with leaders in other museum departments including:
- Business Department to ensure appropriate cash handling, transaction processes and record keeping.
- Database/IT teams to manage use of our Altru database including taking specific responsibility for building new programs for registration and managing membership & discount programs.
- Marketing Department to support overall museum sales goals, including providing content for website updates and use of other marketing collateral and membership drives and implementation of discounts or other offers.
- Visitor Engagement Department to support workshop and event sales, and communication to patrons of featured daily VE activities.
- Education Programs Department to support registration and check in processes for preschool, camp and other programs.
- Gallery & Facility Operations Manager to support daily museum operations including security, staffing and regular rotations as Manager on Duty
- Director of Operations to manage labor and assigned expense budgets and department records management and reporting
BA and management experience required including direct responsibility for 5 or more staff. Ideal candidate has relevant experience in a children’s or other museum, arts, recreation, education or hospitality setting. Experience with point of sale or database software required, experience with Altru or other Blackbaud products preferred. Excellent written and verbal communication skills, ability to work in a team setting and take initiative, handle multiple tasks. Able to work in a fast-paced environment with a great deal of flexibility. Core schedule Tues-Sat and evenings, weekends, holidays and special events as needed for museum programming.
Full Time position + benefits. Salary DOQ. Submit cover letter, resume and 3 references to firstname.lastname@example.org. EOE. No phone calls please.
Development Operations Manager
Seeking a full time Development professional to work with our Senior Development Manager to steer the development operations that support our annual contributed income budget.
Specific Job Duties:
- Manage daily development department operations including fielding inquiries, providing tours to donors, assisting board members, managing the donor acknowledgement process and supervising support staff and/or interns.
- Works closely with the Gift Processor and Database Manager to maintain proper donor records, ensure best practices for gift receipting and tracking, and ensure timely acknowledgements. Tracks rejected credit card payments, creates updated templates, and manages acknowledgement procedures.
- Works with senior Development Manager to implement and monitor the annual development activities to ensure successful achievement of annual budget goals from Museum events, major corporate and individual gifts, and corporate sponsorships
- Works with Senior Manager to identify potential donors, manage the Corporate Membership Program and steward the Leadership Circle.
- Supports the Senior Manager with LOA’s and communications - to corporate donors for exhibits, programs and events sponsorships
- Manages master tracking system for all donor benefits and works with Communications Manager to ensure that appropriate recognition is on all applicable pieces and website.
- Works with the Senior Development Manager and Events Manager to ensure successful management of the Imagine That! Luncheon and Summer Splash! Gala.
- Manages the procurement, data and sales of the Gala silent auction.
- Serve as a staff liaison to the board of directors on development projects and staffs board committees. Ensures staff support for board meetings, prepares materials, take minutes, and communicates with board.
- Represents the Museum in the community and attend key service organization meetings including Chamber, Rotary and South Sound Partners for Philanthropy.
- Make presentations to local community groups as needed.
- Attend various Museum department meetings.
Qualifications & Experience:
- Bachelor’s degree preferred plus min of 5 years of relevant fundraising experience
- 2+ years of experience using Altru, Raiser's Edge or similar donor software for development, marketing and financial tracking, reporting and analysis
- Demonstrated track record of increasing responsibilities in the development role
- Must possess excellent project management skills, strong teamwork and interpersonal skills
- Ability to interface directly and frequently with donors, board members, volunteers and other constituents at all levels
- Demonstrate commitment to Museum’s mission and to department funding goals.
- Ability to develop and manage procedures and systems based on best practices
- Excellent communications skills in all realms including writing, phone, emails, and public speaking
- Must demonstrate organization, attention to detail, analytical and problem-solving skills
- Ability to take initiative, work independently and work with a team
- Ability to prioritize, meet deadlines and manage multiple tasks simultaneously
- Ability to respond to unanticipated situations and shift priorities while remaining poised and calm under pressure.
- High ethics, integrity and sound professional judgment
- Ability to maintain confidentiality with tact and discretion
- Proficient in MS Outlook, Excel, Word and PowerPoint and donor software
- Tolerance for ambiguity as museum continues to grow and management roles evolve and shift.
- Sense of humor a must
Salary DOE. HOCM is an EOE.
Museum Floor Operations Supervisor
Museum Floor Operations Supervisor for growing children’s museum on beautiful East Bay in Olympia, WA. This new position is responsible for ensuring that the museum patron experience in our indoor and outdoor exhibit galleries is excellent every day. This is an active, on the floor supervisor, ensuring gallery operational procedures and checklists are consistently performed and that staff are immediately directed to highest priority needs. This position will act as Supervisor on Duty for the building two days per week. Directly supervises Gallery Service Leads & Assistants, and supervises custodial staff when Facilities Manager not present. Drafts weekly Gallery Services work schedule for review, reviews staff timecards, and leads gallery staff hiring. Must have 3+ years experience directly supervising staff, excellent communication skills, ability to flex to changing priorities, and an eye for detail. We are looking for a positive, outgoing & professional team leader. Full time, exempt position + benefits. Core schedule Friday-Tuesday (off Wed/Thurs), flexes as needed for holidays, events and programs. EOE. Send resume and 3 professional references to email@example.com. No phone calls please.
Please send resume, cover letter and 3 professional references to firstname.lastname@example.org. No phone calls please.
This dynamic, creative team leader has lead responsibility for the overall upkeep and care of the LEED Gold 28,000 square-foot museum, to include museum shop, half-acre outdoor exhibition/landscaped areas and parking lot. This key position will maintain exceptional standards of building maintenance, safety, cleanliness and functionality. Duties include organization of equipment, key systems, and remote lighting & HVAC systems. The management of daily and routine maintenance and repairs of the building and related support systems, including HVAC, electrical, interior and exterior lighting, fire and security systems, elevator, plumbing, landscaping, custodial services and other related oversight of trades required to fulfill these and other additional maintenance requirements. Also responsible for remote facility HQ & HVAC control, physical key inventory, assignments, and alarm systems.
The Facilities Supervisor reports to the Director of Exhibits & Facilities and coordinates closely with the Senior Operations Manager, as well as works with other key department staff, including Education, Visitor Services, Café, Development, and Business to assist in the implementation of programs, events and projects or initiatives. This key position must be a “hands-on” Supervisor who can manage not only projects and staff but also performing some construction and maintenance work. This position is responsible for the cleanliness, safety and orderliness of the museum Shop, SDS sheets, acts as museum Safety Committee Lead including chairing quarterly meetings with assigned department leads. This position must interface with numerous community partners such as the City of Olympia, LOTT, vendors and contractors. This position works closely with Director of Exhibits & Facilities to set, monitor and achieve strategic and budget goals and create positive workplace culture.
Directly partakes in the supervision of Exhibit & Facilities Technicians with the Director of Exhibits & Facilities and has direct supervision of the Facility Maintenance Assistant for facility maintenance and related projects. May at times have oversight of volunteers for special cleaning projects or other facility related tasks. Monitors the work schedules of Exhibit and Facility Technicians and Maintenance Assistant and evaluates and problem solves/adjusts as needed daily/weekly staff schedules.
Work with Director of Exhibits & Facilities to consult with and conduct staff discipline, coaching, payroll and related documentation as needed. Participate in hiring process for Exhibit & Facility Maintenance positions. Researches Custodial best practices including using other children’s museums as resources and strive for constant improvement. Participate in weekly department meetings; attend quarterly “All Staff” meetings and Ops meetings and other special events related meetings as needed. Supports other departments as needed, schedule annual facility maintenance, secure bids, and oversee work, and other duties as assigned.
Core schedule is Mon-Fri but must be able to work some Saturdays and evenings as needed for special events and programming.
Required Knowledge, Skills and Abilities:
- Bachelor’s Degree preferred, relevant work experience may substitute.
- 3 or more years’ experience as a Facilities Supervisor overseeing building and staff maintenance in hospitality or similar environment.
- Experience supervising 2 or more staff.
- Must possess high attention to detail identifying building conditions relating to cleanliness, safety and appearance and provide successful implementation to remedy.
- Experience with budget planning and oversight.
- Able to work independently with limited direction in a fast-paced environment with a great deal of flexibility.
- Must be able to stand and remain active for an eight-hour shift.
- Must be able to work in an outdoor weather environment; Must be able to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects
- Must possess strong variety of trade skills-such as carpeting, electric, plumbing, etc.
- Must be reliable, flexible & detail oriented.
- Must have vehicle and valid driver’s license.
- Excellent project coordination skills; multi-tasking and prioritizing.
- Excellent customer service skills required.
- Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds.
- Excellent written and verbal communication skills.
- Excellent initiative and problem solving skills.
- Excellent office skills including: word processing; e-mail; record keeping and multi-line phone system. Proficiency with Microsoft Office software, including Microsoft Outlook, Word, Excel.
- Ability to work in a team setting with a high degree of daily communication required. Must care about and value the viewpoints of the other team members and organizational mission.
Salary DOQ. Position will remain open until filled. Send resume, cover letter and 3 professional references to email@example.com. No phone calls please. EOE.