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Employment

Staff Normal Faces Summer Splash 2016
Are you looking for fun, fast-paced work in an entertaining, educational environment?  All candidates must show a demonstrated commitment to the museum mission and a philosophy of play-based, experiential learning environment.  Check out our current job openings below.  

Hands On offers paid time off, museum passes, birthday party and café card, medical, dental and pre-tax supplemental insurance, a retirement plan and a scream room!  

Applicants who are offered employment must pass a background check as a condition of employment.

Non-Discrimination Policy: Hands On Children's Museum exhibits, education programs and employment are available to all without discrimination.

Open Positions:

  • Manager of Marketing & Strategic Communications
  • Children's Museum Education Department Manager
  • Museum Visitor Services: Front Desk & Reservations Manager
  • Museum Visitor Services: Gallery Services Supervisor/Manager
  • Development & Events Coordinator
  • Human Resources Specialist
  • IT Support Specialist (Part-Time)
  • Museum Education Event & Field Trip Manager

To Apply:   

Submit a cover letter, resume, and 3 professional references to employment@hocm.org or mail to Hands On Children's Museum, 414 Jefferson St NE, Olympia, WA  98501  
No phone calls please.

Manager of Marketing & Strategic Communications

Hands On Children’s Museum is growing! We're looking for an experienced, results-oriented Manager of Marketing and Strategic Communications to join our award-winning children's museum.  As a key member of the Museum's leadership team, this position will provide strong leadership in conveying the Museum’s identity/mission to its diverse stakeholders w/a focus on audience growth.  The successful candidate must be a strategic thinker who is hands-on and can work quickly under tight deadlines in a fast-paced environment with a wide range of stakeholders including the general public, members, donors and staff.

The successful candidate will
  • Plan and manage effective advertising and promotions campaigns for all Museum programs, events and exhibitions
  • Provide art direction, project management and production for a range of media pieces and collateral materials.
  • Manage public relations and media efforts and foster relationships with media contacts at the local, regional and national level
  • Oversee planning/implementation of social media campaigns including managing web communications and social media contractors
  • Extend marketing reach via effective communication with Museum program partners
  • Compile and interpret comprehensive analytics from various sources including the Museum's database and social media platforms
  • Manage monthly membership sales and renewal program
  • Support the Executive Team by developing a range of digital presentations
  • Manage an annual budget, negotiate with vendors, purchase media buys
  • Supervise graphic designer, social media and photography contractors, communications assistant and interns or volunteers as needed.
  • Communicate effectively with other departments to acquire exhibit, program or event information and monitor and meet goals
  • Serve as the public face of the Museum at museum-related events as needed
Qualifications:
  • 5-10+ years proven marketing/communications experience including 3+ years in management role with a small support staff
  • Experience with traditional and emerging trends, technologies and methodologies in communications, marketing, social media, web design, production, etc.
  • Outstanding writing and editing skills
  • Excellent interpersonal communications skills
  • Proven project management skills
  • Proven experience managing budgets
  • Results-driven, deadline-oriented professional
  • Accreditation in APR a plus
Submit a cover letter, resume, and 3 professional references to employment@hocm.org or mail to
Hands On Children's Museum, 414 Jefferson St NE, Olympia, WA 98501
No phone calls please.


Children’s Museum Education Department Manager

The Hands On Children’s Museum in Olympia, WA is seeking an experienced Education Department Leader to manage our award-winning museum education programs, events and staff. Museum programs include nine-month preschool, elementary field trip program (onsite and offsite), and partner programs with other agencies including parenting classes and support groups.  This innovative leader will oversee program day to day operations, drive program & curriculum development and outreach for the Museum’s growing education department. The position has responsibility for multi-program budget, staff and volunteer oversight, and standard operating procedures that incorporate best practices. Must have strong experience in staff management including hiring, training/professional development, coaching, accountability and disciplinary actions. Excellent knowledge of Washington State Learning Standards, NGSS. Responsible for education program grant tracking and reporting. Must be an excellent communicator with colleagues, staff and the public. Our programs serve children ages three- grade 4 as well as adult events. We are looking for a flexible & creative educational leader who believes in the power of experiential informal education to inspire a life-long love of learning. Candidate should have a minimum of 3 years experience with development and presentation of informal PS - 4th grade curriculum; development of school and community partnerships; grant management and staff supervision.

Full time + benefits. Salary DOQ. The position will remain open until filled. Submit resume, cover letter, and 3 professional references. No phone calls, please. EOE.

Job Type: Full-time
BA or BS required in Education, Science, Museum Studies or relevant field. Master’s degree and K12 Certification desired.  


Museum Visitor Services: 

Front Desk & Reservations Manager

Seeking an experienced & talented department leader to join the growing Visitor Service Management Team at our award winning children’s museum.  Our Team opens the doors each day prepared to welcome and impress our patrons with a seamless guest experience.  The Front Desk and Reservations Team Leader is responsible for ensuring the admission, membership and reservations team members are trained and well prepared to provide that experience.  This key leadership role in our organization requires a talented problem solver and excellent communicator.

This department leader has a key priority of implementing effective staff training and accountability systems and standard operating procedures.  Works with leaders in other museum departments including:

  • Business Department to ensure appropriate cash handling, transaction processes and record keeping.
  • Database/IT teams to manage use of our Altru database including taking specific responsibility for building new programs for registration and managing membership & discount types.
  • Marketing Department to support overall museum sales goals, including website updates and use of other marketing collateral as well as membership drives and implementation of discounts or other offers.
  • Visitor Engagement Department to support workshop  and event sales, and communication to patrons of featured daily activities.
  • Education Programs Department to support registration and check in processes for preschool, camp and other programs.
  • Operations/Director Team to take lead on security at the museum front and back entrances.
  • Operations/Director Team to manage labor and assigned expense budgets and department records management and reporting.
  • Each Visitor Services Manager acts as Manager on Duty overseeing and supporting overall building operations on assigned days. 
BA preferred, relevant work experience may substitute.  Minimum of 3 years management level experience including responsibility for 5 or more staff.   Ideal candidate has relevant experience in a children’s or other museum, arts, recreation, education or hospitality setting.  Excellent office skills required including Microsoft Suite.  Excellent written and verbal communication skills,  ability to work in a team setting with a high degree of daily communication.  Able to work in a fast-paced environment with a great deal of flexibility.  Core schedule Tues-Sat and evenings, weekends, holidays and special events as needed for museum programming.

Full Time position + benefits.  Salary DOQ.  Submit cover letter, resume and 3 references to employment@hocm.org.  EOE.  No phone calls please.



Museum Visitor Services: 

Gallery Services Supervisor/Manager

Seeking an experienced & talented leader to join the growing Visitor Service Management Team at our award winning children’s museum.  Our team opens the doors each day prepared to welcome and impress our patrons with a seamless guest experience. The Gallery Services Team Leader is responsible for ensuring the Gallery Service team members are trained and well prepared to provide that experience. This key role in our organization requires a proactive planner, able to actively oversee efficient & effective daily on floor management of our largest staff team.

This position will work with current department supervisors & leads to implement effective staff training and accountability systems and standard operating procedures.  Works with leaders in other museum departments including:

  • Facilities Department to effectively schedule opening & closing procedures in tandem with daytime Custodial Team.
  • Front Desk/Reservations & Cafe Departments to manage shared staff resources.
  • Visitor Engagement Department to support workshop  and event set up, and communication to patrons of featured daily activities.
  • Education Programs Department to support set up for preschool, camp and other programs, and cross staff support for program urgent needs.
  • Operations/Director Team regarding security and managing patron customer service needs.
  • Operations/Director Team to manage labor and assigned expense budgets and department records management and reporting.
  • Each Visitor Services Manager acts as Manager on Duty overseeing and supporting overall building operations on assigned days. 
BA preferred, relevant work experience may substitute.  Minimum of 3 years supervisory or management level experience including responsibility for oversight of 5 or more staff.   Ideal candidate has relevant experience in a children’s or other museum, retail, arts, recreation, education or hospitality setting.  Excellent office skills required including Microsoft Suite.  Excellent written and verbal communication skills,  ability to work in a team setting with a high degree of daily communication.  Able to work in a fast-paced environment with a great deal of flexibility.  Core schedule Tues-Sat or Sun-Thurs and evenings, weekends, holidays and special events as needed for museum programming.

Full Time position + benefits.  Salary DOQ.  Submit cover letter, resume and 3 references to employment@hocm.org.  EOE.  No phone calls please.


Development & Events Coordinator 

The award-winning Hands On Children’s Museum is the region’s premier family learning destination. Located in a beautiful facility on Olympia’s East Bay waterfront, the Museum’s mission is to inspire curiosity, creativity and learning. Our Inspired Learning for All Initiative ensures that all children and families have access to the Museum’s rich learning resources, regardless of their ability to pay. 

We’re seeking a dynamic, experienced fundraising professional to work closely with the Development team to achieve the organization’s annual fundraising goals through events, sponsorships, grants and individual giving. This key F/T position is responsible for managing development operations, ensuring best practices in gift recording & acknowledgement, tracking donor recognition and benefits, and supporting event management including registration, auction and logistics. This position maintains communications with key audiences including the Museum’s board of director’s, donors and staff.

The successful candidate must demonstrate professionalism and discretion, excellent project management skills, excellent written and oral communication skills, good problem-solving skills, and the ability to work in a fast-paced environment in an organized and detail-oriented way. Requires 3-5 years previous non-profit development experience, experience using Altru, Razors Edge or similar donor database. 

Essential Functions:

  • Works with senior team to implement the annual development plan for Museum operations and capital projects.
  • Manage daily development operations including fielding inquiries, assisting board members, setting and attending meetings, preparing reports and other correspondence, tracking statistics, thanking donors and supervising support staff.
  • Coordinates the Corporate Membership Program and the Leadership Circle donor including renewals, benefits and recognition.
  • Serve as a staff liaison to schedule & prep for board meetings.
  • Ensure a master tracking system for all donor benefits and work with Communications Manager to ensure that appropriate recognition is on all applicable pieces and website. 
  • Work with the Senior Manager and Events Manager to ensure successful management of the Imagine That! Luncheon and Summer Splash! Gala. Manage procurement, data and sales of silent auction items during the gala and manage the Raise the Paddle program during the Gala.
  • Work with the Senior Manager to execute the Museum’s Annual Giving program.
  • Work closely with the Database Manager to develop and update procedures and systems to maintain proper donor records, ensure best practices for gift receipting and tracking, ensure timely acknowledgements, and ensure reconciliation with the business departmen.  
  • Assist Executive Director with donor presentations; prepare and set-up presentation materials.
  • Make presentations to local community groups and serve on committees representing the Museum as needed. 
  • Supervise support staff, interns and volunteers 
Qualifications:
The successful candidate must demonstrate professionalism and discretion, excellent project management skills, excellent written and oral communication skills, good problem-solving skills, and the ability to work in a fast-paced environment in an organized and detail-oriented way. Bachelor’s degree preferred and 3-5 years previous non-profit development experience required. Experience using Altru, Razors Edge or similar donor database. 

Submit resume, cover letter and 3 professional references to employment@hocm.org. EOE. No phone calls please.


Human Resources Specialist

We are looking for an enthusiastic and experienced Human Resources Specialist.  This position reports to the Director of Business, HR & IT and will be responsible for day to day human resource functions including but not limited to promoting excellent employee relations, recruiting, onboarding, new hire orientation, employee training and development, maintaining personnel records and the performance evaluation process.  Additional responsibilities will include assisting with benefit administration and human resource compliance.   

Responsibilities:

  • Recruits, post ads, reviews and screens resumes; disseminates qualified candidates to hiring managers, schedules interviews, identifies effective recruiting resources, attends job fairs and coordinates with temporary agencies. 
  • Contacts applicant references and performs background checks.
  • Serves as first point of contact in human resources; answers employee questions on benefits, timekeeping, policies, procedures and addresses employee concerns.
  • Organizes and manages new employee orientation, on-boarding and outboarding.
  • Explains and provides information on employee benefit programs and schedules benefit orientation meetings.  Tracks employee eligibility and works with vendors to ensure employees are enrolled and disenrolled in programs.  Sends COBRA or other required notices and distributes in-house benefits.
  • Works with managers and supervisors to track and ensure all employees receive Museum required training.  Schedules training with vendors and makes employee travel arrangements as needed.   
  • Manages the performance evaluation process and ensure job descriptions are updated.
  • Helps to monitor HOCM’s culture so that it supports the attainment of goals and promotes employee satisfaction.
  • Assists with worker’s compensation and unemployment compensation claims.
  • Creates and maintains employee files; enters data in payroll and timekeeping database and prepares human resource reports as needed.  
  • Provides payroll processing backup support.
  • Distributes approved communication to all employees. 
  • Other human resource and business duties as assigned.
Qualifications & Experience:
  • Bachelor’s degree in human resources, business, or a related field, or extensive prior experience in human resources
  • Minimum of 2 years human resources generalist experience
  • Understanding of human resource policies, procedures and best practices
  • Good knowledge of employment and payroll laws
  • Sound judgment and good problem-solving skills
  • Customer-focused attitude and ability to work will all levels of employees
  • High level of professionalism and discretion required
  • Outstanding knowledge of MS Office, HRIS and payroll systems (Paylocity, ADP) 
  • Excellent communication and people skills
  • Previous training in employment law, organization development, employee relations and training a plus

Comp. DOQ.  This is a full-time Monday through Friday position with occasional evening and weekend work required for museum events.


IT Support Specialist (Part-Time)

The IT Support Specialist is a part-time (20 hours per week) position is responsible for day-to-day desktop hardware and software technical support for the Hands On Children’s Museum. This position reports to the Director of Business, HR & IT and has frequent contact with staff at all levels of the organization; provides advice, technical support, and problem-solving services to staff throughout the organization; and provides formal and informal computer training and assistance.  

Essential Functions: Responsible for exercising discretion and independent judgment to complete assigned duties which include but are not limited to the following:

  • Provide first-level remote and on-site support including maintaining, analyzing, troubleshooting, repairing and installation of all IT supported hardware, software, and Windows and Mac operating systems, applications and peripheral devices;
  • Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, tablets and mobile devices;
  • Assist with the operation of HOCM’s voice and data systems, including telephone system, voicemail, local and long distance and wireless communications;
  • Identify issues and develop appropriate resolutions to ensure user needs are met;
  • Install computers, system components, or peripheral hardware or software and provide documentation and training to users;
  • Assist with system administration, including user account maintenance, application maintenance and ongoing maintenance of hardware and software;
  • Assist with system upgrades, relocations and other projects as needed;
  • Assists in capturing routine file backups and file restoration for all shared information processing systems 
  • Assist with inventory management of hardware and software;
  • Record all support interactions and identify when problems need to be redirected or escalated for resolution;
  • Educate and inform end-users regarding compliance with HOCM’s Office Technology Policy;
  • May assist in the management of contracts with vendors and consultants as appropriate; 
  • Demonstrate regular and reliable attendance.

Qualifications

Knowledge:

  • Current methods and tools for managing and diagnosing personal computers in a network environment;
  • Windows and Mac computers, operating systems and applications;
  • Computer hardware and software repair, installation, maintenance, upgrades, and documentation;
  • Understanding of network systems administration principles
  • Understanding and application of network security best practices, trends and procedures and data recovery practices
  • Modern office procedures, methods, troubleshooting and problem-solving protocols; 
Ability to:

  • Proficiently perform installations, maintenance, and problem diagnosis and repair of computer hardware and software installations;
  • Install, operate, and troubleshoot a wide variety of software used by HOCM;
  • Quickly learn new technologies, systems, and software;
  • Maintain and troubleshoot network and workstation operating systems;
  • Research and analyze possible solutions to problems
  • Write and communicate clearly and concisely;
  • Prioritize workload and meet competing deadlines;
  • Delivering responsive and high-quality customer service
  • Independently manage workload and execute tasks in a timely manner; 
  • Work occasional evenings for HOCM special events; 
  • Lift 50 pounds.

Experience & Education:

  • Associate’s Degree in Computer Science or related field and two years’ experience with the installation, troubleshooting, repair, and maintenance of computer systems, OR any combination of experience, education, and training that would provide the level of knowledge and ability required.  Must be a high school graduate or equivalent.
  • Certifications, such as Microsoft (MCP, MCSA, MCSE), (A+, Network+, Security+), or other applicable certifications desired.  Experience with Microsoft SharePoint preferred.
  • Working Conditions: The IT Support Specialist works primarily in a busy office setting with continuous interruptions.  
Submit cover letter, resume and 3 references to employment@hocm.org.  EOE


Museum Education Event & Field Trip Manager – 

Education Leader to manage award winning museum education events, programs and staff.  BA or BS required in Education, Science, Museum Studies or relevant field.  Master’s degree and K12 Certification desired.  2 or more years leadership experience in some or all of the following areas desired:  Family focused education events; Adult focused education events; Development and presentation of PS - 4th grade STEAM curriculum; Development of school and community partnerships; Grant management.  Camp and Preschool Management experience a plus.

This innovative & experienced leader will oversee program day to day operations, provide some direct instruction, drive program & curriculum development and y outreach for the Museum’s growing education department.  The position has responsibility for multi-program budget, staff and volunteer oversight, and standard operating procedures that incorporate best practices.  Must have strong experience in staff management including hiring, training/professional development, coaching, accountability and disciplinary actions.  Excellent knowledge of Washington State Learning Standards, NGSS.  Responsible for education program grant tracking and reporting.  Must be an excellent communicator with colleagues, staff and the public.  Our programs serve children ages three- grade 4 as well as adult events.  We are looking for a flexible & creative educational leader who believes in the power of experiential informal education to inspire a life-long love of learning.  Full time + benefits.  Salary DOQ.  Position will remain open until filled. Send resume, cover letter and 3 professional references to employment@hocm.org.  No phone calls please.  EOE.


Reception/Admissions Staff

The Hands On Children’s Museum is looking for qualified candidates to support our admissions desk.  Staff will greet our visitors and process their admission, membership, program registration, gift shop and café transactions.  1+ year relevant customer service and sales experience with excellent skills required.  Candidates must have the ability to take initiative and prioritize multiple competing tasks; excellent time management and ability to work in a fast paced environment.  Must have strong written and verbal communication skills and demonstrated attention to detail.  HS diploma required.  

Part time - must be able to flex schedule around museum programming needs, including weekdays, evenings, weekends and holidays.  Candidates qualified to cross train for Gallery and Café Staff given priority consideration. Minimum Wage. EOE



Gallery Staff

Responsible for daily exhibit and facility maintenance and ensuring customer service and safety for our visitors. Opportunities to be considered for additional duties such as birthday party/activity host and education program support duties. Demonstrated excellence in communication and customer service. Must have weekday and weekend availability, evening availability a plus, and have own transportation. Ability to lift 50 lbs and be on feet all day. Hours vary and depend on museum programming demands – a great position for college students. Part-time. Minimum Wage. EOE

All Front Desk, Visitor Service and Cafe staff will be cross trained to work in multiple departments. Priority consideration given to candidates with experience relevant to multiple departments.



Cafe Staff

Responsible for daily café facility and product maintenance, processing café sales transactions and ensuring customer service and safety for our visitors. Demonstrated excellence in communication and customer service. Previous cash handling experience a must. Must have weekday and weekend availability, evening availability a plus, and have own transportation. Ability to lift 50 lbs and be on feet all day. Hours vary and depend on museum visitation demands – a great position for college students. Part-time. Minimum Wage. EOE

All Front Desk, Visitor Service and Cafe staff will be cross trained to work in multiple departments. Priority consideration given to candidates with experience relevant to multiple departments.


Equal Opportunity Statement:

Hands On Children's Museum is committed to the policy of equal opportunity in employment. It is our policy to recruit and employ qualified persons on the basis of merit without regard to race, color, religion, national origin, sex, age, ancestry, marital status, sexual orientation, disability, military or honorably discharged veteran status, or any other protected class as set forth under applicable state and federal civil rights laws. Employment decisions will be based on the individual's qualifications to perform the job. This policy of nondiscrimination applies to employment, training, compensation, promotion, transfer and all other conditions of employment.